Campus ICT

Regular opening hours

• Our helplines are open on weekdays at 8:00–15:45 (8 am–3:45 pm). During that time, service requests by e-mail are also be responded to.
• Campus ICT Service Point is open on weekdays at 9–13 (9 am–1 pm). You can also make an appointment outside the opening hours (on working days 8 am–3:45 pm).  
• ChatBot answers questions 24/7. (At this point, only for the University of Oulu.)
• Note. We have a general maintenance window on Thursdays between 6:00 and 9:00 Finnish time (4am-7am GMT). During that time, services may be unavailable, or suffer from interruptions.

Campus ICT Service Point

• NOTE: We have moved! Our new location TH109 is on the Linnanmaa campus in the university premises.  See our new location on the map.
• Use Oulu Campus Navigator mobile app: search for “TH109” or “Campus ICT” and the app will guide you to us.
• Please visit the service point only when healthy!

University of Oulu

IT Support

• for students, our address is helpdesk@oulu.fi
• for staff (and guests), our address is ict@oulu.fi or see our page in Patio​.

In urgent matters, please call us:

• +358 (0) 294 483 080 (students)​
• +358 (0) 294 483 124 (staff and guests)​
• There is no separate service charge in the number: the charge depends on your contract with the operator.

ChatBot Service

• the chatbot service answers your questions 24/7 on the university’s IT instruction pages
• start the conversation with the button “Any questions? Chatbot is here to help you!” or “Voimmeko auttaa?” and on mobile devices with a speech bubble icon

Overview of ICT Services and instructions

• for students: IT services for students (oulu.fi)
• for staff: IT services (Patio)

Oulu University of Applied Sciences

IT support

Oamk students and staff and Oamk’s guests, use this address for IT support:

• helpdesk@oamk.fi

In urgent matters, please call us:

• +358 (0) 294 483 124​
• There is no separate service charge in the number: the charge depends on your contract with the operator.