Can't login with your account?
If your login failed, the most typical reason is that your password has been expired:
-> Set a new password in a self-service. Information: Self-service and authetication | Link to the service: Password
In some external systems Scandinavian characters and special characters cause problems in login phase:
-> Change your password and obey these instructions: What is a good password?
Changing the password
If you have forgotten the password or it has been expired:
-> Set a new password in a self-service, which uses Suomi.fi e-Identification. Information: Self-service and authetication | Link to the service: Password -> choose I don't know my password
-> You can also get a new password by proving your identity in our Helpdesk in Linnanmaa. Please notice, that we never give passwords by email, phone or chat.
If you know the existing password:
-> Change your password in a self-service. Link to the service: Password -> choose I remember my old password
-> When you are logged on Windows computers which are maintained by IT Services, you can change the password by pressing Ctrl+Alt+Delete keys.
-> You can change the password also accessing paju.oulu.fi (students) or koivu.oulu.fi (staff) through SSH and typing command passwd.
If you have multiple accounts, e.g. student and staff accounts, changing the password in another changes it for both. So the system changes your password for every system at once. Notice, that the complete changing process to all services might take up to one hour.
NOTE: If you are using eduroam in your mobile device, remove the eduroam profile first. Then change your password. After that, create a new eduroam profile into mobile device using your new password.
Remember, the account is for personal use only. IT Administration Services never asks your password.Read more: what is a good password?, student account, researcher/staff account, helpdesk, computers for student use
Last updated: 23.8.2018