IT Helpdesk

You can turn to the IT Helpdesk in all the matters which are related to the IT services of the University. Contact: helpdesk@oulu.fi | tel. 0294 483 080 | chat


IT services for researchers

IT Administration Services have got a group which has specialised in IT support services for research and offers services to all the researchers and research groups of the university.


Service breaks

The exceptions of the office hours of IT Helpdesks and the service breaks of systems can be seen in the web.

Recommended links:


Self-services and e-Identification

By using Suomi.fi e-Identification, you can set a password for your user account, you can check the status of your account in case of login problems, or you can activate VPN services in your use.


What is a good password?

Password must be at least 12 and no more than 32 characters long. It consists of upper and lower-case letters and numbers, but the Scandinavian letters cannot be used and the special characters cause problems.



Several webstores for people in the University: Canon's webstore, University webstore, Kivuto webstore, University's brand store and gifts store.



Usein Kysytyt Kysymykset -listan kärjessä on kysymys, mitä tehdä, kun salasana on unohtunut tai se ei kelpaa. Tutustu itsepalveluihin, joissa voit asettaa uuden salasanan ja tarkistaa tunnuksesi tilan.