The purpose of this research project is to aid B2B service companies to develop their businesses from three different perspectives: service modularity, customer involvement in service development and production (i.e. value co-creation), and managing the collaborative networks needed in service co-production. Benefits for the companies through collaboration and networking within the project are manifold.
Firstly, research project aids the company in defining and conceptualizing its service. In case there are other parties involved in modular service production, the project aids in discerning and understanding the management of the collaborative network. When defining the service it becomes important to understand how to develop closer and mutual beneficial collaboration with the customers in the value co-creation and/or service co-production and how to create such processes that truly make possible user- and customer-lead innovations, not only at the strategic but also at the operational level.
The project will have a close collaboration with three companies:
Kiinteistöhuolto Jurvelin is an innovative, fast growing SME offering reliable and cost-efficient professional services to the customer valuing high living comfort and increasing property value of real estates. The family-based company is since 1974 serving housing, commercial and industrial customers in Oulu region. Long-term collaboration with the customers and proactive customer service are the core issues in the company. The property services are conceptualized in unique way easier for the customers to find the right service.
PCS-Engineering Oy was established in 2004 and it has specialized for project management services, process electrification and automation system design, field instrumentation and field bus design, application programming of automation systems and PLCs and related supervision, commissioning and training services. The engineers have a strong and wide experience from electrical and automation projects at various industry areas - both in Finland and abroad. Siemens has been System Partner since 2009 and other reference companies are e.g. Outokumpu Tornio Works, Stora-Enso, Talvivaara Oyj, Siemens (Export projects – Coking Plants), Pesmel Oy (Packing line Automation) and AWA Oy (Warehouse Automation).
Pöyry is a global consulting and engineering company dedicated to balanced sustainability and responsible business and will deliver best-in-class management consulting, total solutions, and design and supervision services. Pöyry has 7000 experts and a local office network in about 50 countries.
Last updated: 16.4.2012