Service Modularity

  • How to organize service organizations so that they become truly customer-focused by using modularity
  • How to combine the internal issues of the organization with external demand
  • What is the role of modularity enhancing the service provider to proactively develop and manage scalable value propositions

 

  1. Lin, Y., Pekkarinen, S. & Ma, S. (2015), Service-dominant logic for manufacturing the logistics-manufacturing interface. A case study, International Journal of Logistics Management, 26(1), 195 – 214.
  2. Rahikka, E., Ulkuniemi, P. & Pekkarinen, S. (2011), Developing the value perception of the business customer through service modularity, Journal of Business & Industrial Marketing 26(5), 357–367
  3. Rollins, M., Pekkarinen, S. & Mehtälä, M. (2011) Inter-firm customer knowledge sharing in logistics Services: an empirical study, International Journal of Physical Distribution & Logistics Management, 41(10),
  4. Ulkuniemi, P. & Pekkarinen, S. (2011), Creating value in business service relationships through modular services, International Journal of Services and Operations Management, 33(2),
  5. Pekkarinen, S. & Ulkuniemi, P. (2008), Modularity in developing business services by platform approach, International Journal of Logistics Management, 19(1),

Last updated: 16.6.2015