Long- and short-term frequent attenders in primary healthcare – perceptions of patient-centredness, interaction and encounters with healthcare personnel

Thesis event information

Date and time of the thesis defence

Place of the thesis defence

Leena Palotie Auditorium 101A, University of Oulu

Topic of the dissertation

Long- and short-term frequent attenders in primary healthcare – perceptions of patient-centredness, interaction and encounters with healthcare personnel

Doctoral candidate

Master of Health Sciences Moona Huhtakangas

Faculty and unit

University of Oulu Graduate School, Faculty of Medicine, Nursing Science and Health Administration

Subject of study

Health Administration

Opponent

Professor Johanna Lammintakanen, University of Eastern Finland

Custos

Docent Outi Kanste, University of Oulu

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In frequent attenders´ services the focus should be in individual care needs and identification of patients with long-term high service needs

Frequent attendance is often temporary, but for some patients frequent attendance lasts for several years. In the doctoral dissertation it was studied what kind of perceptions short- and long-term frequent attenders have about patient-centredness, patient-professional interaction and encounters with healthcare personnel.
The Northern Finland Birth Cohort 1966 46-year follow-up study was used to examine the characteristics of short- and long-term frequent attenders. Surveys were used to collect short- and long-term frequent attenders´ perceptions of patient-centredness and patient-professional interaction. A literature review based on previous studies was used to examine frequent attenders´ experiences of encounters with healthcare personnel.
Based on the results, especially long-term frequent attenders perceived their health poorer and assessed patient-centredness and patient-professional interaction more poorly compared to short-term frequent attenders. Frequent attenders have various care needs, which can be difficult to solve. When planning frequent attenders´ services, their own opinions and circumstances should be considered when appropriate, and provide support according to individual needs. The results indicate that services in their current form are not fully able to respond to frequent attenders´ service needs.
Last updated: 11.11.2022