The impact of using an information system on the quality and productivity in a hospital from the viewpoint of service personnel

Thesis event information

Date and time of the thesis defence

Place of the thesis defence

University of Oulu, Linnanmaa IT115, https://oulu.zoom.us/j/68616781110

Topic of the dissertation

The impact of using an information system on the quality and productivity in a hospital from the viewpoint of service personnel

Doctoral candidate

Master of Science Mervi Alasaarela

Faculty and unit

University of Oulu Graduate School, Faculty of Information Technology and Electrical Engineering, M3S

Subject of study

Computer science

Opponent

Professor Tero Vartiainen, University of Vaasa

Custos

Dosent Raija Halonen, University of Oulu

Add event to calendar

The use of the information system may not achieve the intended benefits

Information systems are increasingly used in hospitals. The goal of using infor-mation systems is to achieve better quality and productivity. The use of infor-mation systems can have a wide range of quality and productivity implications for hospital operations. The goal of this research was to analyze the impact of using an information system on the quality and productivity in a hospital from the viewpoint of ser-vice personnel.

The research was carried out using qualitative methods. The in-formants consisted of 21 service personnel from the hospital. According to the findings, the use of an information system changes pro-cesses and workflows. Although the use of the information system made the work more flexible as well, it increased the workload for the staff. There are also diffi-culties in returning to the previous service process. The hospital also has a varie-ty of patients that should be considered. A simple information system can have a far-reaching impact on a hospital and its operations. This study provides an overview of the effects of using an information sys-tem in a hospital organization from the perspective of service staff and support services that have previously received less attention.
Last updated: 4.9.2020