The doctoral dissertation of M.Sc. Timo Pohjosenperä (logistics) will be publicly examined at the Oulu Business School on Thursday, May 28, 2020 at 12:00 (noon). Title of the dissertation is Value co-creation in health care logistics services.
The public defence will be held online via Zoom.
Link to the event.
Opponent: Professor, Jan de Vries, University of Groningen
Custos: Professor Jari Juga, Oulu Business School, University of Oulu
The value of health care logistics services becomes visible in error situations
Understanding customer needs and value creation is essential in any services. When it comes to health care logistics, a lot can be learnt from the industrial and retail settings, but some unique features must be taken into account.
Nursing staff typically use the care items and therefore they have the main role in both perceiving and creating the value of health care logistics services. If the needed materials are easily accessible, the nurses have an opportunity to concentrate more on patient care. Shortages and errors in material deliveries help to recognise the possible risks and inefficiencies in service processes but they also cause uncertainty and stress for the nurses.
Developing the logistics services calls for value co-creation between the nursing staff and the logistics personnel. Ideally, they would develop into a dialogical process where both parties understand each other’s work and develop the task allocation. As a result a warehouse employee can for instance do the logistics tasks in one hour that previously took three hours by the nurses. Thus, developing health care logistics services can be justified from the economic perspective as well.
Value co-creation can be increased through modularity. In health care logistics this means for example standardising the storage layouts, decoupling of patient processes from logistics processes and developing the support services towards specialised professional organisations.
Also location matters. The care items must be easily accessible for the nurses. However, parts of the logistics process can be moved to more distant locations. This helps in arranging sufficient warehouse facilities and organising the logistics services into larger geographical entities. The services should be designed carefully in interaction between the actors. Therefore as the distance between logistics facilities and points of use gets longer the importance of value co-creation between the actors increases in order to secure trustworthy deliveries for the end users.
Last updated: 19.5.2020